Quicken Error CC-891 (When Updating the Accounts)

Quicken Error CC-891 occurs when updating the accounts using online services. Error Code CC-891 generally arises because of the incorrect incorrect login information.

It’s suggested, If you’ve recently changed the credentials, update them into Quicken.

In this post, we’ll discuss the causes and solution methods to fix this error code.

Note: You may also face Quicken Error CC-890

Causes for Quicken Error Code CC-891

  • Quicken software isn’t updated
  • Bank account credentials changed
  • Incorrect login information

Things to do before starting with the troubleshooting steps

1. Create a Quicken data file backup

Our recommendation is to create a Quicken file backup prior to taking any troubleshooting steps because if there would be any fallback in between the process so you can come back to the same place. To create a backup:

  • Open Quicken
  • Go to Backup and Restore > Back up Quicken File…
  • Click on Back up Now

2. Turn off the automatic download transactions into register

In order to fix this problem, we may need to deactivate an account in Quicken but before that, it’s best to turn off automatically add the transactions to the banking register feature that helps to avoid the duplication of transactions into the account.

To do that:

  • Go to Edit > Preferences…
  • Click on Downloaded Transactions
  • Now unchecked the Automatically add to banking registers
  • Then click OK

Note: Process to fix Quicken Error CC-891 may be complex, you can speak with TheSupportZone expert for a quick resolution. Dial TollFree or leave us your message.

5 Simple Methods to Fix Quicken Error CC-891

Method 1: Update Quicken to the Latest Release

  • Open Quicken
  • Go to Help > Check for Updates
  • If an update is available to install, click on Yes to launch it.

Method 2: Refresh Online Account Information

  • Click on the Account(To the left side)
  • Once account register is open click on the top-right gear icon with a drop-down menu
  • Then click Update Now (Ctrl+Alt+U)
  • Next screen prompts you to enter a vault or bank password
  • Then click Update Now

Method 3: Verify Bank Login Information

  • Close Quicken software
  • Open a text document and type the logins such as username and password to verify the typographical errors
  • Now Copy(Ctrl+C) the logins and Paste(Ctrl+V) them to appropriate field in Quicken
  • In case, the same error continues to appear, visit the bank website
  • If you can log in to the bank website that means your logins may incorrect or expired and needs to be updated
  • If you can’t log in to the bank’s website contact them for further assistance

Method 4: Deactivate an Account

You need to deactivate an account in order to fix this error. Deactivation of an account doesn’t cause the data loss.

  • Go to Tools > Account List (Ctrl+A)
  • Now you can click on Edit to an account that causing this problem
  • Select the Online Services tab
  • Then click Deactivate
  • Now click Yes to confirm
  • Then click OK and Done

Method 5: Reactivate the Deactivated Account

  • Go to Tools > Add Account…
  • Then select the type of an account such as Checking, Savings, etc.
  • Now click on Advanced Setup(to the bottom left corner)
  • Now type the name of your bank/financial institution
  • Then click Next
  • Select a suitable connection method and click Next
  • Now enter the bank Username and Password
  • Then click Connect
  • Now Quicken starts to look up your accounts at a bank
  • Once you can see the list of your accounts, it’s time to reactivate account(s)
  • Instead of adding the accounts again, you need to LINK it with an existing account in Quicken(See an image below)
  • Then click Next and Finish
Quicken Error Code CC-891

After following all the above methods you’ll no longer face Quicken Error Code CC-891 but in case it still exists, you can speak with our experts for a quick resolution. Dial Us or Leave us your message.

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