Quicken Error OL-393 (When Updating the Accounts)

Quicken Error OL-393 occurs when updating the account using online services. Error Code OL-393 generally arises when the account information is incorrect.

You may see this error as OL-393-A or OL-393-B

In this post, we’ll discuss about the cause and solution methods to fix this problem.

Quick Note: You may also face Quicken Error OL-362

Causes for Quicken Error Code OL-393

  • Bank account information is incorrect
  • The account is activated in Quicken for online download but not available on the bank server
  • Account online bill payment service is activated but not signup with the bank

Things to do before starting with the troubleshooting steps

1. Create a Quicken data file backup

Our recommendation is to create a Quicken file backup prior to taking any troubleshooting steps because if there would be any fallback in between the process so you can come back to the same place. To create a backup:

  • Open Quicken
  • Go to Backup and Restore > Back up Quicken File…
  • Click on Back up Now

2. Turn off the automatic download transactions into register

In order to fix this problem, we may need to deactivate an account in Quicken but before that, it’s best to turn off automatically add the transactions to the banking register feature that helps to avoid the duplication of transactions into the account.

To do that:

  • Go to Edit > Preferences…
  • Click on Downloaded Transactions
  • Now unchecked the Automatically add to banking registers
  • Then click OK

Note: Process to fix Quicken Error OL-393 may be complex, you can speak with TheSupportZone expert for a quick resolution. Dial TollFree or leave us your message.

7 Simple Methods to Fix Quicken Error OL-393

Method 1: Update Quicken to the Latest Release

  • Open Quicken
  • Go to Help > Check for Updates
  • If an update is available to install, click on Yes to launch it.

Method 2: Refresh Online Account Information

  • Click on the Account(To the left side)
  • Once account register is open click on the top-right gear icon with a drop-down menu
  • Then click Update Now (Ctrl+Alt+U)
  • Next screen prompts you to enter a vault or bank password
  • Then click Update Now

Method 3: Check the Account that failed to update

  • Go to Tools
  • Select One Step Update Summary
  • You can see an account that is in question with a red heading and error code.

Method 4: Verify the Account Information

  • Go to Tools > Account List
  • Click on Edit to the account that is in question
  • Select the General tab, verify the account information such as account number, customer id, etc.

Method 5: Ensure about the Hidden Account

Sometimes hidden accounts with the same bank can be a cause of this problem too because they may be available with the online download, which is no longer available with the bank.

To verify the hidden accounts:

  • Go to Tools > Account List
  • Make a check to Show hidden accounts
  • Click Edit to the hidden account
  • Select Online Services to ensure that hidden account is no longer available with online services

Method 6: Deactivate an Account

You need to deactivate an account in order to fix this error. Deactivation of an account doesn’t cause the data loss.

  • Go to Tools > Account List (Ctrl+A)
  • Now you can click on Edit to an account that causing this problem
  • Select the Online Services tab
  • Then click Deactivate
  • Now click Yes to confirm
  • Then click OK and Done

Method 7: Reactivate the Deactivated Account

  • Go to Tools > Add Account…
  • Then select the type of an account such as Checking, Savings, etc.
  • Now click on Advanced Setup(to the bottom left corner)
  • Now type the name of your bank/financial institution
  • Then click Next
  • Select a suitable connection method and click Next
  • Now enter the bank Username and Password
  • Then click Connect
  • Now Quicken starts to look up your accounts at a bank
  • Once you can see the list of your accounts, it’s time to reactivate account(s)
  • Instead of adding the accounts again, you need to LINK it with an existing account in Quicken(See an image below)
  • Then click Next and Finish
Quicken Error Code OL-393

After following all the above methods you’ll no longer face Quicken Error OL-393-A but in case it still exists, you can speak with our experts for a quick resolution. Dial Us or Leave us your message.

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