Quicken Error CC-502

Quicken Error CC-502 occurs when updating bank account using online services. Error Code CC-502 generally arise when the bank servers maintenance is running that allows Quicken to download the financial data.

In this post, we’ll discuss the causes and solution steps to fix this error code.

Causes for Quicken Error Code CC-502

• Temporary server maintenance
• Temporary bank website maintenance

Things to do before proceeding with the troubleshooting steps

1. Create a Quicken data file backup

Our recommendation is to create a Quicken file backup prior to taking any troubleshooting steps because if there would be any fallback in between the process so you can come back to the same place where you started. To create a backup:

• Open Quicken
• Go to Backup and Restore > Back up Quicken File…
• Click on Back up Now

2. Don’t let the transactions entered into the register automatically

It will help you to prevent duplicates in the account register and also ensure that not to enter transactions into the register automatically. To do this:

• Open Quicken
• Go to Edit > Preferences
• Select Downloaded Transactions
• Uncheck Automatically add to banking register
• Then click OK

Note: Process to fix Quicken Error CC-502 may be complex, you can speak with TheSupportZone expert for a quick resolution. Dial TollFree or leave us your message.

5 Simple Methods to Fix Quicken Error CC-502

Method 1: Update Quicken to the Latest Release

• Open Quicken
• Go to Help > Check for Updates
• If an update is available to install, click on Yes to launch it.

Method 2: Refresh Online Account Information

• Click on the Account(To the left side)
• Once the account register is open click on the top-right gear icon with a drop-down menu
• Then click Update Now (Ctrl+Alt+U)
• Next screen prompts you to enter a vault or bank password
• Then click Update Now

If the above 2 methods doesn’t work, please proceed further with the below troubleshooting steps.

Method 3: Wait 24-48 Business Hours

After trying Method 2, please wait at least 24-48 business hours. It may take some time to implement the changes on the bank’s server or website. You can try to update the account after 24-48 hours if the same problem happens again then try the same methods as shown above.

We don’t recommend deactivating and reactivate the account as this error arises for a temporary period of time but after waiting for too long if the same problem is still happening, please proceed further with the below methods too.

Method 4: Contact your Bank/Financial Institution

If you waited for more than 24 hours and then try to update the accounts and still receiving the same error message, please speak with your bank/financial institution support. They can help you with the further process.

If they’re running with some issues, please wait for some more time until they’ve fixed the problem but if they’re not running with an issue proceed further with Method 5.

Method 5: Deactivate and Reactivate Account

Deactivate Account

• Go to Tools > Account List (Ctrl+A)
• Now you can click on Edit to an account that causing this problem
• Select the Online Services tab
• Then click Deactivate
• Now click Yes to confirm
• Then click OK and Done

Reactivate Account

• Go to Tools > Add Account…
• Then select the type of account such as Checking, Savings, etc.
• Now click on Advanced Setup(to the bottom left corner)
• Now type the name of your bank/financial institution
• Then click Next
• Select a suitable connection method and click Next
• Now enter the bank Username and Password
• Then click Connect
• Now Quicken starts to look up your accounts at a bank
• Once you can see the list of your accounts, it’s time to reactivate account(s)
• Instead of adding the accounts again, you need to LINK it with an existing account in Quicken(See an image below)
• Then click Next and Finish

After following all the above methods you’ll no longer face Quicken Error CC-502 but in case it still exists you can speak with the TheSupportZone expert for a quick resolution or leave us your message.