Quicken Error CC-505 occurs when updating account using online services. Error Code CC-505 arises due to a temporary server or connectivity issue.
You may also face this at the time of adding an account in Quicken. You may easily log in to the bank’s website but cannot download the bank transactions because there are ongoing issues with the server that helps to download data into Quicken.
In this post, we’ll discuss about the causes and solution methods.
Note: You may also face Quicken Error CC-501
Causes for Quicken Error Code CC-505
- Temporary bank server issue
- Bank website temporarily unavailable
- Temporary communication error
Things to do before troubleshooting further
1. Create a Quicken data file backup
Our recommendation is to create a Quicken file backup prior to taking any troubleshooting steps because if there would be any fallback in between the process so you can come back to the same place where you started. To create a backup:
- Open Quicken
- Go to Backup and Restore > Back up Quicken File…
- Click on Back up Now
2. Update Quicken to the Latest Release
- Open Quicken
- Go to Help > Check for Updates
- If an update is available to install, click on Yes to launch it.
Note: Process to fix Quicken Error CC-505 may be complex, you can speak with TheSupportZone expert for a quick resolution. Dial TollFree or leave us your message.
4 Simple Methods to Fix Quicken Error CC-505
Method 1: Refresh Online Account Information
- Click on the Account(To the left side)
- Once account register is open click on the top-right gear icon with a drop-down menu
- Then click Update Now (Ctrl+Alt+U)
- Next screen prompts you to enter a vault or bank password
- Then click Update Now
Method 2: Wait 24-48 Business Hours
After trying Method 1, please wait at least 24-48 business hours. It may take some time to implement the changes on the bank’s server or website. You can try to update the account after 24-48 hours if the same problem happens again then try the same methods as shown above.
We don’t recommend deactivating and reactivate the account as this error arises for the temporary period of time but after waiting for too long if the same problem is still happening, please proceed further with the below methods too.
Method 3: Contact your Bank/Financial Institution
If you waited for more than 24 hours and then try to update the accounts and still receiving the same error message, please speak with your bank/financial institution support. They can help you with the further process.
If they’re running with some issues, please wait for some more time until they’ve fixed the problem but if they’re not running with an issue proceed further with Method 4.
Method 4: Deactivate and Reactivate Account
Deactivate Account
- Go to Tools > Account List (Ctrl+A)
- Now you can click on Edit to an account that causing this problem
- Select the Online Services tab
- Then click Deactivate
- Now click Yes to confirm
- Then click OK and Done
Reactivate Account
- Go to Tools > Add Account…
- Then select the type of an account such as Checking, Savings, etc.
- Now click on Advanced Setup(to the bottom left corner)
- Now type the name of your bank/financial institution
- Then click Next
- Select a suitable connection method and click Next
- Now enter the bank Username and Password
- Then click Connect
- Now Quicken starts to look up your accounts at a bank
- Once you can see the list of your accounts, it’s time to reactivate account(s)
- Instead of adding the accounts again, you need to LINK it with an existing account in Quicken(See an image below)
- Then click Next and Finish
After following all the above steps you’ll no longer face Quicken Error CC-505 but in case it still exists you can speak with TheSupportZone expert for a quick resolution or leave us your message.