Quicken Error OL-301-A

Quicken Error OL-301-A occurs when updating the bank accounts using Direct Connect as a connection method. Error Code OL-301 usually arise when making a bill payment from Quicken.

In this post, we’ll discuss the causes and solution steps to fix it.

Causes of Quicken Error OL-301-A

• Temporary bank server outage issue
• Bill pay service is not working properly

One thing to do before fixing this error code

Create a Quicken data file backup

Our recommendation is to create a Quicken file backup prior to taking any troubleshooting steps because if there would be any fallback in between the process so you can come back to the same place. To create a backup:

• Open Quicken
• Go to Backup and Restore > Back up Quicken File…
• Click on Back up Now

Note: Process to fix Quicken Error OL-301 may be complex, you can speak with TheSupportZone expert for a quick resolution. Dial TollFree or leave us your message.

5 Simple Methods to Fix Quicken Error OL-301-A

Method 1: Update Quicken to the Latest Release

• Open Quicken
• Go to Help > Check for Updates
• If an update is available to install, click on Yes to launch it.

Method 2: Refresh Online Account Information

• Click on the Account (To the left side)
• Once account register is open click on the top-right gear icon with a drop-down menu
• Then click Update Now (Ctrl+Alt+U)
• Next screen prompts you to enter a vault or bank password
• Then click Update Now

Method 3: Delete the Temporary Internet Files

• Close Quicken
• Press Windows+R keys together to open a Run command
• Then type Control to the Run window and click OK
• Select Network and Internet > Internet Options
• Under the General tab, click on Delete…
• Select Temporary Internet Files and Website Files
• Then click Delete
• Now to try to do the online session again.

If the above 3 methods don’t work for you, please proceed further with the below ones.

Method 4: If you upgraded from the old or unsupported version to the supported version

• Open Quicken
• Go to Tools > Online Center
• To the top left select the financial institution that causing you the problem
• Now press and hold down the Ctrl+Shift keys
• Then make a click on Contact Info (to the very top of the window)
• Quicken prompts you the Refresh Online Transaction Information dialog
• Select an account that causing you error OL-301 from the drop down menu
• Now make a check on Financial Institution Branding and Profile
• Then, click Refresh
• Now click on Update/Send…(to the top right corner)
• Enter your Vault or Bank password and click Update Now

Method 5: Deactivate and Reactivate Account

Deactivate Account

• Go to Tools > Account List (Ctrl+A)
• Now you can click on Edit to an account that causing this problem
• Select the Online Services tab
• Then click Deactivate
• Now click Yes to confirm
• Then click OK and Done

Reactivate Account

• Go to Tools > Add Account…
• Then select the type of an account such as Checking, Savings, etc.
• Now click on Advanced Setup(to the bottom left corner)
• Now type the name of your bank/financial institution
• Then click Next
• Select Direct Connect and click Next
• Now enter the bank Username and Password
• Then click Connect
• Now Quicken starts to look up your account at a bank
• Once you can see the list of your accounts, it’s time to reactivate the deactivated account
• Instead of adding an account again, you need to LINK it with an existing account in Quicken(See an image below)
• Then click Next and Finish

I Can Download the Data from the Bank but unable to send the Online Payments. What Can I do?

Sometimes users can easily download the transactions but unable to send the online payments. In this situation, ensure that you have enough time to send a payment. If that’s not a case then you need to contact your bank/financial institution.

They’ll ensure that you’re completely enrolled for the bill pay services.

After following all the above methods you’ll no longer face Quicken Error Code OL-301 but in case it still exists, you can speak with TheSupportZone expert or leave us your message.