Quicken Error OL-304-A occurs when updating a bank account using online services. Error Code OL-304 generally arises when an account isn’t authorized to sync with Quicken software.
You may encounter the message as shown below:
Your financial institution does not recognize the account (account name)
In this post, we’ll discuss the causes and solution steps to fix this problem.
Causes for Quicken Error Code OL-304-A
- The bank account isn’t authorized to sync with Quicken
- Improper setup of an account
- The account has been closed with the bank
Things to do before proceeding with the troubleshooting steps
1. Create a Quicken data file backup
Our recommendation is to create a Quicken file backup prior to taking any troubleshooting steps because if there would be any fallback in between the process so you can come back to the same place where you started. To create a backup:
- Open Quicken
- Go to Backup and Restore > Back up Quicken File…
- Click on Back up Now
2. Don’t let the transactions entered into the register automatically
It will help you to prevent duplicates in the account register and also ensure that not to enter transactions into the register automatically. To do this:
- Open Quicken
- Go to Edit > Preferences
- Select Downloaded Transactions
- Uncheck Automatically add to banking register
- Then click OK
Note: Process to fix Quicken Error OL-304 may be complex, you can speak with TheSupportZone expert for a quick resolution. Dial TollFree or leave us your message.
5 Simple Methods to Fix Quicken Error OL-304
Method 1: Update Quicken to the Latest Release
- Open Quicken
- Go to Help > Check for Updates
- If an update is available to install, click on Yes to launch it.
Method 2: Refresh Online Account Information
- Click on the Account(To the left side)
- Once account register is open click on the top-right gear icon with a drop-down menu
- Then click Update Now (Ctrl+Alt+U)
- Next screen prompts you to enter a vault or bank password
- Then click Update Now
If the above 2 methods doesn’t work, please proceed further with the below troubleshooting steps.
Method 3: If your Bank Account has been Closed
There are some chances that you have several accounts with a single bank and you closed one of the accounts, so whenever you’ll update the other accounts it may show you this error code.
In this situation, we need to deactivate the online services for the closed account. To do that:
- Open Quicken
- Go to Tools > Account List (Ctrl+A)
- Click Edit to the account that has been closed
- Select the Online Services tab
- Then click on Deactivate and Yes to confirm
- Now click OK
Method 4: Ensure about Online Services with the Bank/Financial Institution
You may need to contact your bank/financial institution in order to activate or ensure about the online services. If your account is active with the bank there are some chances that it’s not been authorized for downloading bank transactions into Quicken.
Once they’ll authorize to sync accounts, you can easily download transactions or pay bills using Quicken.
Method 5: Deactivate and Reactivate Quicken Account
Deactivate Account
- Go to Tools > Account List (Ctrl+A)
- Now you can click on Edit to an account that causing this problem
- Select the Online Services tab
- Then click Deactivate
- Now click Yes to confirm
- Then click OK and Done
Reactivate Account
- Go to Tools > Add Account…
- Then select the type of an account such as Checking, Savings, etc.
- Now click on Advanced Setup(to the bottom left corner)
- Now type the name of your bank/financial institution
- Then click Next
- Select a suitable connection method and click Next
- Now enter the bank Username and Password
- Then click Connect
- Now Quicken starts to look up your account at a bank
- Once you can see the list of your accounts, it’s time to reactivate account(s)
- Instead of adding the accounts again, you need to LINK it with an existing account in Quicken(See an image below)
- Then click Next and Finish
After following all the above steps you’ll no longer face Quicken Error OL-304 but in case it still exists, you can speak with the TheSupportZone expert or leave us your message.